• Customers should make a video recording and take photos of their phone while unboxing it to have proof of any physical defects/ damages observed at the time of delivery
  • The Mobile Shop shall not be able to cater to issues of physical defects if legitimate proof of the same cannot be submitted by the customer.
  • It will be upto The Mobile Shop discretion to validate and entertain any customer issues basis legitimate proof.
  • The Mobile Shop provides a warranty of functioning for its products for a period of 6 months i.e. (180) days from the date of purchase of the product.
  • All Products sold by The Mobile Shop are tested by our qualified professionals and sold under full operating conditions. The warranty also covers the compatible charger that is included together with the product. In this case it is not necessary to return the charger with technical problem received and the deadline for sending a new charger will be up to 14 working days, counted from the date of request.
  • The policy will also only cover manufacturing or functional defects. The warranty will not be applicable if the product presents a problem or defect after the 6 months i.e. (180) days. The Mobile Shop recommends keeping the invoice and the IMEI number of your product.
  • We offer a 15 day replacement guarantee. In case of genuine functional issues with the device (upon validation), The Mobile Shop shall provide free pickup and drop service for the device. If the device is not repairable (beyond economic repair) , we shall ship a replacement device of the value to the customer

Website – https://themobilesshop.com/

 

  • Defects are not considered under warranty:
  • Defects or damages resulting from misuse, such as broken, cracked screens, among other similar problems
  • Apparent breakdown, damage or irregularities (vices), of easy and immediate observation in the product that were not verified within the 3 days after the receipt of the apparatus
  • Products that have had the security seal broken, serial number removed, tampered with or rendered unreadable Damage to fluids, such as damage caused by contact with water
  • Acceptable battery life reduction
  • Theft of the device.