WARRANTY POLICY

  • The mobile shop provides a warranty of functioning for its products for a period of 6 months i.e. (180) days from the date of purchase of the product.
  • All Products sold  are tested by our qualified professionals and sold under full operating conditions. The warranty also covers the compatible charger that is included together with the product. In this case it is not necessary to return the charger with technical problem received and the deadline for sending a new charger will be up to 14 working days, counted from the date of request.
  • The policy will also only cover manufacturing or functional defects. The warranty will not be applicable if the product presents a problem or defect after the 6 months i.e. (180) days. The mobile shop recommends keeping the invoice and the IMEI number of your product.
  • We offer a 15 days return or replacement guarantee. In case of genuine functional issues with the device (upon validation), The mobile shop shall provide free pickup and drop service for the device. 

UNBOXING

  • Customers should make a video recording and take photos of their phone while unboxing it to have proof of any physical defects/ damages observed at the time of delivery
  • the mobile shop  shall not be able to cater to issues of physical defects if legitimate proof of the same cannot be submitted by the customer.
  • It will be upto the mobile shop discretion to validate and entertain any customer issues basis legitimate proof.